EXCHANGES

 

 

Please see exchange details below:

CLICK HERE FOR EXCHANGE FORM 

Email for approval at exchanges@patrickjdesign.com


We are happy to offer exchanges for eligible items under the following conditions:

 

Exchange Information:
    • Only one exchange per customer, per order allowed. Exchanges apply only to size change of the same style and color of product.
    • Exchanges must be made within 15 days of delivery date.
    • Customers are responsible for charges on return shipping and charges on shipping of exchanged product. 
    • Exchanges are only guaranteed if product has not been worn or soiled in.
    • ITEMS PURCHASED AT 20% OFF OR MORE DO NOT QUALIFY FOR EXCHANGES OR RETURNS. 
    • NO RETURNS OR EXCHANGES ON SEMI-CUSTOM ITEMS
    • ALL ACCESSORIES AND EMBELLISHMENTS ARE FINAL SALE.

Exchange Request:

Before sending an item back for exchange, customers must first contact us at exchanges@patrickjdesign.com to confirm availability of the desired size in the same style and color.

If the requested size is unavailable, customers may choose to exchange their item for a different style, subject to availability.

If the replacement item has a higher retail price than the original purchase, the customer will be responsible for paying the difference in cost prior to shipment. Please allow 2-5 business days for exchange, processing and fulfillment.

If we are unable to accommodate the requested exchange and no suitable replacement is available, the customer will be eligible for a 100% refund of the purchased item. Refunds will be issued to the original form of payment once the returned merchandise has been received and inspected.

Customers remain responsible for all return shipping costs and shipping fees associated with the exchanged item.

Please do not return items for exchange without prior approval.

Store Credit Information:

  • We are sorry your order didn't work out, so let us make things right. If your return arrives to us within 15 days of your delivery date, you can receive a Patrick J Design Co. online store credit for the amount of your return minus shipping costs. 
  •  Please email for store credit approval: exchanges@patrickjdesign.com

Cancelled Orders:

  • Orders can be cancelled within 48 hours of initial purchase for a full refund. 
  • No refunds on semi custom items.

    Questions?

    For other questions and special shipment requests, please email us at info@patrickjdesign.com Please expect a response within 24-48 hours.